Artificial intelligence for IT operation platforms, better known as AIops, is an evolving and expanded use of technologies that for the past several years were categorized as IT operations analytics. The growth of AIops has been clear to anyone watching the market, but if you need some statistics, Gartner reports that by 2022, 40 percent of large enterprises will use AIops tools to support or replace monitoring and service desk tasks, up from 5 percent today.
That’s a pretty big jump. However, it’s also an indication that many enterprises may pick AIops tools for the wrong purposes—mistakes that will likely cost millions. Here is what I’m seeing.